Assistance for Emergency Situation Only

What's Emergency Relief?

ADSi, with support from Energy Accounts Payment Assistance Scheme(EAPA) and Sydney Water, provides financially disadvantaged clients with Emergency Assitance to their electricity, gas & water bills, under a crisis or emergency situation.

How to access to the service?

To be eligible for the service,

• A 30 minute appointment MUST be made, in advance, with ADSi frontdesk. A translated Information Sheet will be given upon appointment requesting clients to bring all the required documents on the appointment day.

• All clients requesting Emergency Assistance will be assessed by an authorised ADSi staff member. Clients' requests may or may not be accepted, depending on their real needs and situations. Alternative solutions, such as financial counselling may be recommended.

Examples for the required documents (please ask ADSi Frontdesk for details)

• Health Care Card or Pensioner Card

• Current Electricity / Water bills

• Income Statement from Centerlink

• All the bills that will prove your financal difficulties

• Proof that you pay your minimal payments using your Budget payment Card, or previous bills

• Proof that you have visited our Financial Counsellor if requested

• Other required documents if necessary

Limitations

Please note, this service is for Emergecy Assistance Only. Access to the service is strictly limited and reasonable waiting period applies to all eligible clients, if they received such assistance before.

Contact

For more detailed information and appointments, please visit ADSi office or phone 02 9649 6955 during business hours.